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Return Policy

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. 

1. Please email info@natural-edge.com to request a refund and we will assign you a tracking #. Or you can use the Return Form.
2. Mail your returned item to:
     Natural Edge
     Returns Department
     868 N. 1430 W.
     Orem, Utah 84057
3. Include in your package a signed letter stating the reason for your return and the original invoice(if available). 

Return Exceptions

Some items can not be returned if they are opened. These include containers with the inner seal broken or removed.

Merchandise that has been used or altered will not be accepted for return or exchange. 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We do not refund the original shipping and handling that you paid on the order. 

Exchanges

If your item(s) is in like new condition and unopened, you may exchange item(s) for a different model or flavor. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. 

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